In two previous articles, we paid attention to the legal technology trends of 2019. Most of those are expected to continue in 2020. Apart from those, several authors made their own predictions, too, for what legal technology will bring in 2020. We’ll summarize the most interesting and important ones below.
Now, when looking at all the predictions, three items stand out. The first one is the omnipresence of Artificial Intelligence (AI). Whether we’re talking about legal service delivery (to lawyers as well as legal consumers), marketing, cybersecurity, eDiscovery, etc., there is no escaping AI. Secondly, the general mantra for 2020 seems to be ‘automate, automate, automate’. And thirdly, the cloud, too, becomes more and more omnipresent.
Market: The judiciary finally boards the train of legal tech and automation. Authors predict an increase is online courts, in courts using case management software, and in using legal analytics to speed up decision making.
When it comes to the service providers on the legal market, experts expect some cross-industry mashups, where players from other markets (e.g. accounting, analytics & data mining) join forces with legal service providers.
The trend where law firms are being run like business continues, with law firms hiring more people who have joint business and law degrees.
Law Firm Management Software: authors expect the trend of focusing on process automation to increase efficiency to continue, which will allow law firms to scale their services. Many predict that law firms will finally start becoming more client-centred, with a heavy focus on improving the client experience, and on client collaboration through improved client portals.
Cloud: as mentioned before, the usage of the cloud in the legal market is expecting to keep on rising. When it comes to lawyers using the cloud, security will remain a main challenge. The good news is that many predictions see the clouds getting connected, i.e. they predict that the interoperability between the different cloud platforms will increase. Experts also see a rise in edge computing, and an accelerated adoption of PaaS (Platform as a Service).
(Google Maps is a good example to explain what edge computing is. Google uses servers all over the world. When you use Google Maps in your area, you’re presented with a local copy of the information that is stored on a server near to you. Edge computing means that the information storage and the computation power are distributed to bring them closer to where they are needed. PaaS: the Wikipedia defines it as “a category of cloud computing services that provides a platform allowing customers to develop, run, and manage applications without the complexity of building and maintaining the infrastructure typically associated with developing and launching an app.”)
It shouldn’t come as a surprise that most predictions have to do with Artificial Intelligence. In general, the experts expect advances in NLP (Natural Language Processing), conversational AI (chatbots), Computer Vision, and Reinforcement Learning (a type of Machine Learning). More specific for the legal market, most authors talk about how the work of lawyers changes as AI and automation will take over certain tasks lawyers and paralegals were performing until now, and how this will increase the efficiency of law firms. The increased usage of AI is also expected to have an impact on compliance, research, due diligence, and legal documentation (creation, analysis and review of legal documents).
Apart from that, there are also more specific predictions. Law firms are expected to start using more data-driven legal marketing, predictive legal analytics, and Virtual Assistants. AI is also expected to start contributing to finding new legal solutions.
Most of the predictions about Security are rather dire. All experts warn about deepfakes and that there will be a considerable increase in incidents of security breaches, both on-premise and in the cloud. Artificial Intelligence is increasingly being used by both cybercriminals and by those fighting cybercrime.
eDiscovery: the experts see three trends and three challenges. The trends are a) that eDiscovery continues its move to the cloud; b) that the line between e-discovery and information governance will continue to blur; and c) the continued increase of AI usage. A first challenge has to do with the tension between eDiscovery and privacy legislation with regard to analytics. A second challenge lies in the increase of atypical data sources like ephemeral messaging, IoT device data, collaboration tools and app-based information. A third challenge is how to deal with an increase in deepfakes and fabricated evidence.
When it comes to Blockchain, the experts don’t agree. Some point at the fact that thus far, there has been far more hype than actual results. Most of them, however, are expecting an increase in real-life applications in the legal market. At the same time, they also expect more cases of Blockchain fraud and litigation.